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When logging in the tenant public or private Web site, I get a "The communication object..." error:

troubleshooting_theCommunicationObjectError.png

Possible Cause
You may receive this error when the required certificates have not been created because the Trusted Subsystem Account (NETWORK SERVICE) has been granted with reading permissions on the MachineKeys folder.

Solution
Remove the Trusted Subsystem Account (NETWORK SERVICE) from the user security list of the following folder:
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
troubleshooting_theCommunicationObjectError2.png
For more information, see section III.B of the reade file: Datacenter Provisioning.

Create the required certificates running the following script:
%INSTALLDIR%\Setup\DataCenter\Runtime\CertificateStoreSetUp.cmd

Last edited Feb 16, 2007 at 5:25 PM by aschapiro, version 3

Comments

mtembene Mar 27, 2007 at 9:21 PM 
This suggested solution did not resolve my problem. After applying the changes and creating the certificates I was still unable to log on to the prviate web sites to configure the application. Do you have any other suggestions?